Robert M. Rogers Dermatology, (9 months)

As a Medical Receptionist at Roger's Dermatology, I focus on delivering a seamless patient experience while supporting the efficient functioning of the office. I bring a combination of empathy, attention to detail, and organizational skills to ensure everything runs smoothly. Here’s how I contribute to the practice’s success:

• I verify insurance eligibility and benefits using online tools and contact insurance companies to gather accurate accumulations and clarifications

• I manage high volumes of incoming calls to answer patient questions, schedule appointments, and provide necessary information

• I accurately enter and update new patient intake information in the system

• I call patients to reschedule appointments or request updated insurance details as needed

• I greet and check in patients with professionalism and warmth, ensuring they feel welcomed and their questions are addressed

• I maintain a clean and organized office environment to promote a welcoming and efficient workspace

Brio Primary Care, (1 year 6 months)

As a Patient Experience Host at Brio Primary Care, I consistently demonstrate empathy, thrive in fast-paced environments, and communicate effectively to ensure each patient receives exceptional care and support. Here are additional ways I fulfill this role:

• I collaborate with both the team and clinical side to ensure seamless operations

• I contribute innovative ideas to enhance the practice's efficiency

• I call patients for rescheduling, address questions, and inform about paperwork

• I create work excuses, write notes to doctors, and handle refill requests

• I prepare patient charts for the next day and sort through documents

• I use eClinicalWorks (eCW) for check-ins, chart updates, and telephone encounters (TEs)

Target, (2 years)

At Target, I took the initiative to undergo cross-training in various roles, showcasing my eagerness to learn and grow within the company. Here's how I added value in these positions:

• I collaborated with team members and supervisors to coordinate tasks and address any issues or challenges

• I identified and resolved challenges encountered during daily tasks

• I introduced fresh ideas and innovative solutions to optimize store operations

• I consistently put in the effort and dedication required to meet and exceed expectations

QuikTrip, (1 year 10 months)

During my time at QuikTrip, I demonstrated leadership qualities by assigning tasks, motivating team members, and working collaboratively to achieve team goals. In addition to these responsibilities, my everyday duties included the following:

• I transitioned between tasks and adjusted to changing demands in both roles

• I volunteered to work additional hours and covered shifts at different QuikTrip locations

• I participated in corporate meetings to stay updated on company policies

• I focused on presenting food and inventory items attractively to enhance their appeal

O’Charley’s, (3 months)

As a hostess, I played a role in ensuring both exceptional guest experiences and smooth restaurant operations. Here’s how I contributed:

• I greeted and seated guests efficiently, balancing their needs with the restaurant's capacity

• I cleared and cleaned tables promptly, making sure they were spotless and ready for new guests

• I collaborated with team members to ensure seamless service, handling high-volume periods with effective communication and teamwork

• I respond to guest inquiries and complaints with a focus on resolution, enhancing their dining experience and satisfaction

• I wrapped napkins and silverware together for organized table settings

BI-LO, (8 months)

I started my career at 16 as a cashier at a local grocery store, diving into a world of learning experiences and work responsibilities that shaped my early work life. As a cashier, I:

• Adjusted to changes in store procedures and customer demands

• Minimized errors and maintained customer satisfaction

• Communicated with customers to provide assistance, answer questions, and resolve issues

• Participated in training to stay informed on promotions and communicate rewards program benefits